On-site workshop
Our on-site workshop supports your instrument’s health throughout its lifetime.
Your instrument is prepared and tested by our technicians before you’ve even bought it, and we offer regular servicing to keep your instrument healthy over the years. And if disaster strikes, we can repair or replace it – and help you navigate the insurance claim.
Find out more about what our workshop does or book a service or repair.
Routine servicing
Your instrument could last five, 10 or 20 years, depending on the care it receives.
Keeping it playable and resalable comes down to two things: regular cleaning, and regular servicing.
Our servicing includes:
- Replacement consumable parts (felts, springs, corks, etc. – especially those parts that are hard to fit yourself, like a water key spring)
- Preventative maintenance and advice from the experts
- For brass, ultrasonic internal cleaning to remove build-up of bacteria you can’t see (protecting your health as well as your instrument's health)
Brass service list & guide prices (January 2026)
Inc. parts and labour, inc. VAT @ 20%, in GBP
Miscellaneous minor work is charged at £80 per hour. There is no minimum charge.
Service
Our standard work, sufficient for most instruments. Includes:
- Full ultrasonic internal cleaning, plus limited external cleaning
- Thorough servicing of all mechanical parts (valves, slides, triggers, water keys etc.) to restore best possible function
- Replacement of consumable parts (valve guides, valve springs, dampers, felts, water key corks etc.)
- Limited de-denting work (accessible areas only)
Overhaul
A standard service, plus additional de-denting and repair work (freeing multiple stuck slides, removing and refitting bows, repairing valve casings, etc.)
Work required will vary widely.
Polishing
Hand polishing of silver plating to a fine finish.
Only recommended for older instruments with significant tarnish and/or heavy water marks.
Woodwind service list & guide prices (January 2026)
Inc. parts* and labour, inc. VAT @ 20%, in GBP
Miscellaneous minor work is charged at £80 per hour. There is no minimum charge.
*Skin pads are included. Leather and Gore-Tex pads are available at an additional cost.
Check-over
- Re-seat pads and adjust regulation
- Replace adjustment corks as required
- Replace up to three pads
- Minor attention to return the instrument to basic playing order
Service
- Clean body of instrument
- Clean and lubricate key-work
- Replace corks as required
- Replace up to six pads
- Check and adjust pad seating and regulation
Re-pad
- Clean body and key-work
- Remove dents
- Check body alignment
- Replace all pads and corks
- Check and adjust springs as necessary
Repairs
Accidents happen. Instruments get dropped, run over, thrown into luggage holds… Fortunately, our technicians have decades of expertise in repairing all kinds of damage, such as:
- Dents and scratches
- Broken parts
- Stuck or bent valves/keys
- And more
If your instrument is insured, we can help you through the claims process, and we offer low-cost solutions for the uninsured.
(It goes without saying that prevention is always better than cure. If your instrument is likely to be stored in a bandroom for a long time, brought on a plane, or otherwise placed in a vulnerable position, we recommend getting a travel case to ensure it’s well protected.)
Repairs under warranty
If anything goes wrong with your instrument during the warranty period, we can help.
Because our team includes authorised warranty technicians for major brands, we can identify the problem, fix it, and get your instrument back to you quickly with no fuss.
Insured repairs
We are authorised by major musical instrument insurers to carry out repairs, and we can also help you through the claims process.
Here’s how it works:
- You contact us and your insurer
- We assess the instrument and produce a report either:
- Detailing the damage and the cost to repair or
- Stating that the instrument is beyond economic repair (BER) and quoting a replacement price for the insurer
- You email the report to your insurer for approval
- We repair or replace your instrument
Meet our technicians
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Jason
Chief Woodwind Technician
Since the 1980s, Jason has been an instrument technician for companies including Yamaha UK, Korg UK (Jupiter), Holton and Leblanc, where he was a chief technician. At Rosehill, he works mainly on woodwind, but also turns his hand to brass. He is also a talented performing musician.
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Mark
Chief Brass Technician
A former musician of the Royal Electrical and Mechanical Engineers corps band, Mark boasts an impressive 22 years' service in the army. In addition to joining us in the Rosehill workshop several times a week, he is also Yamaha UK's brass and woodwind technician.
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Mike
Technician
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Sean
Technician
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Maddy
Technician