|About Us |
64 London End
VAT Registration Number: 302 1780 04
|Making A Purchase |
We hope you will find using our online store easy and convenient. Browse the product pages and add any items you would like to buy by clicking the 'add to basket' button. You will be automatically returned to the catalogue unless you choose to 'checkout' or 'view basket'. You can edit your shopping basket (to remove or change the quantity of items) at any time.
You may pay for your order using any major credit or debit card via Sage Pay. We also accept payments by PayPal (you need to be a registered PayPal account holder to use this method of payment). If you experience problems with an online card authorisation, please call us immediately. Please note that in order to prevent the fraudulent use of your credit/debit card or PayPal account, we will only dispatch goods to your registered card/account address.
Once you have placed your order you will receive confirmation by email. This will include an order number which we would ask you to quote in any communications with us.
|Shipping And Handling |
All deliveries to UK customers are sent either by post (smaller items) or by next-day carrier service (larger items). Orders for goods totalling £100.00 or more are shipped free-of-charge. Otherwise a standard delivery charge of £3.50 will be applied to orders of total value £99.99 or less. Please note we do NOT currently send orders received via our online shop to addresses outside the UK. If you are an overseas customer please contact us directly either by email or telephone.
|Delivery Schedule |
We aim to process your order during the first business day after you place it, so your purchases should be with you within 2-3 business days. If you do not receive your order within an acceptable period, please contact us so we can investigate the delay.
|Back Orders |
Our website shows the current live stock quantity for every item listed. Products shown in stock are available for immediate dispatch from our Beaconsfield showroom. If the item you require shows zero stock, please contact us directly and we will contact our suppliers to ascertain its availability.
|Tax Charges |
All product listings on this website display prices in UK sterling with VAT (Value Added Tax) at 20% included.
|Credit Card Security |
All credit card transactions for purchases made from this website are carried out through reputable payment service providers (Sage Pay and PayPal), both offering the highest level of online security. Rosehill Instruments does not have access to your credit card details. Please note that in order to prevent the fraudulent use of your credit/debit card or PayPal account, we will only dispatch goods to your registered invoice address i.e. the address to which your card/account is registered. If you need goods to be sent elsewhere, please contact us before you make a purchase to discuss alternative arrangements.
We hope you will be delighted with your purchase. All new musical instruments are offered with a 12-month manufacturer's warranty (except for Yamaha whose warranty period is 24 months). If an instrument develops a warranty fault during that period, please contact us immediately to arrange for its return and we will ensure that the instrument is either made good or replaced.
|Reaching Us |
If you need to contact us with a comment or query, please email at firstname.lastname@example.org. Alternatively, you can telephone on
As part of the ordering process we are obliged to collect a certain amount of personal information. However Rosehill Instruments will not disclose any of that information to third parties for any purpose other than those necessary for delivering your goods.
Cookies are used on this site to keep track of the contents of your shopping cart, and to store your details. In each case the cookies are stored on your own computer, not on our server. You can turn off cookies from within your browser by adjusting your privacy settings. However, if you do so, you will be unable to place orders or benefit from other features that use them.
|Returns Policy |
We aim to ensure that goods are sent to you in perfect condition, and all musical instruments sold by us are subject to an inspection before we dispatch them. However, if you received goods which are either faulty or not those you ordered, or the goods are damaged in transit, please inform us immediately and we will either make an exchange or offer a full refund. We will also reimburse you for the expense of returning the incorrect or faulty goods.
Under the Distance Selling Regulations you also have an unconditional right to cancel an order you place with us for a period of seven days counting from the day after the goods are delivered to you. If you decide to return an item during this cooling-off period, you must inform us of your intention to do so straight away. We will then arrange an immediate refund. You must take reasonable care to ensure the goods are returned as soon as possible, unused and in their original packaging. You must also cover the expense of returning them to us.
| Remittance Terms |
All orders must be paid for before prior to dispatch. Payment is taken during the checkout stage via an online payment service provider, either Sage Pay (debit/credit cards) or PayPal. If you experience problems with an online card authorisation, please call us immediately. To pay using PayPal you must be a registered PayPal account holder.