Terms and conditions

About Us
Rosehill Instruments
64 London End
United Kingdom

Showroom phone: +44 (0)1494 671717

Email: info@rosehillinstruments.co.uk

VAT Registration Number: 302 1780 04
Making A Purchase
We hope you will find using our online store easy and convenient. Browse the product pages and add any items you would like to buy by clicking the 'add to basket' button. You will be automatically returned to the catalogue unless you choose to 'checkout' or 'view basket'. You can edit your shopping basket (to remove or change the quantity of items) at any time.

You may pay for your order using any major credit or debit card via Sage Pay. We also accept payments by PayPal (you need to be a registered PayPal account holder to use this method of payment). If you experience problems with an online card authorisation, please call us immediately. Please note that in order to prevent the fraudulent use of your credit/debit card or PayPal account, we will only dispatch goods to your registered card/account address.

Once you have placed your order you will receive confirmation by email. This will include an order number which we would ask you to quote in any communications with us.
Shipping And Handling
All deliveries to UK customers are sent either by post (smaller items) or by next-day carrier service (larger items). Orders for goods totalling £100.00 or more are shipped free-of-charge. Otherwise a standard delivery charge of £6.00 will be applied to orders of total value £99.99 or less.
Overseas Customers
Please note we do NOT currently ship orders received via our online shop to addresses outside the UK. If you are a potential overseas customer, please contact us by email, telephone or the enquire button on the relevant product listing to receive a shipping quote and further instructions on placing an order with us.
Delivery Schedule
We aim to process your order during the first business day after you place it, so your purchases should be with you within 2-3 business days. If you do not receive your order within an acceptable period, please contact us so we can investigate the delay.
Back Orders
Our website shows the current live stock quantity for every item listed. Products shown in stock are available for immediate dispatch from our Beaconsfield showroom. If the item you require shows zero stock, please contact us directly and we will contact our suppliers to ascertain its availability.
Tax Charges
All product listings on this website display prices in UK sterling with VAT (Value Added Tax) at 20% included.
Credit Card Security
All credit card transactions for purchases made from this website are carried out through reputable payment service providers (Sage Pay and PayPal), both offering the highest level of online security. Rosehill Instruments does not have access to your credit card details. Please note that in order to prevent the fraudulent use of your credit/debit card or PayPal account, we will only dispatch goods to your registered invoice address i.e. the address to which your card/account is registered. If you need goods to be sent elsewhere, please contact us before you make a purchase to discuss alternative arrangements.
We hope you will be delighted with your purchase. All new musical instruments are offered with a 12-month manufacturer's warranty (except for Yamaha whose warranty period is 24 months). If an instrument develops a warranty fault during that period, please contact us immediately to arrange for its return and we will ensure that the instrument is either made good or replaced.
Reaching Us
If you need to contact us with a comment or query, please email at info@rosehillinstruments.co.uk. Alternatively, you can telephone on +44 (0)1494 671717 or write to us at 64 London End, Beaconsfield, Bucks, HP9 2JD, United Kingdom
Cookies are used on this site to keep track of the contents of your shopping cart, and to store your details. In each case the cookies are stored on your own computer, not on our server. You can turn off cookies from within your browser by adjusting your privacy settings. However, if you do so, you will be unable to place orders or benefit from other features that use them.
Returns Policy
We aim to ensure that goods are sent to you in perfect condition, and all musical instruments sold by us are subject to an inspection before we dispatch them. However, if you received goods which are either faulty or not those you ordered, or the goods are damaged in transit, please inform us immediately and we will either make an exchange or offer a full refund. We will also reimburse you for the expense of returning the incorrect or faulty goods.

Under Distance Selling Regulations you also have an unconditional right to cancel an order you place with us for a period of fourteen days counting from the day after the goods are delivered to you. If you decide to return an item during this cooling-off period, you must inform us of your intention to do so straight away. We will then arrange an immediate refund. You must take reasonable care to ensure the goods are returned as soon as possible, unused and in their original packaging. You must also cover the expense of returning them to us.
Remittance Terms
All orders must be paid for before prior to dispatch. Payment is taken during the checkout stage via an online payment service provider, either Sage Pay (debit/credit cards) or PayPal. If you experience problems with an online card authorisation, please call us immediately. To pay using PayPal you must be a registered PayPal account holder.