This privacy notice tells you what to expect us to do with your personal information.

Our contact details

Postal address:
The Old House
64 London End
BEACONSFIELD
HP9 2JD
United Kingdom

Telephone: 01494 671717

E-mail: info@rosehillinstruments.co.uk

What information we collect, use and why

We collect or use the following information to provide services and goods, including delivery:

• Names and contact details
• Addresses
• Purchase or account history
• Account information

We collect or use the following information for the operation of customer accounts and guarantees:

• Names and contact details
• Addresses
• Purchase history
• Account information, including registration details

We collect or use the following information to comply with legal requirements:

• Identification documents

We collect or use the following information for recruitment purposes:

• Contact details (eg name, address, telephone number or personal email address)
• Employment history (eg job application, employment references or secondary employment)
• Education history (eg qualifications)
• Right to work information

Lawful bases

Our lawful bases for collecting or using personal information to provide services and goods are:

• Consent
• Contract
• Legitimate interest:
  • We collect name, contact details and addresses and associate them with items customers have purchased so we can provide support them with their service, warranty and insurance requirements.

Our lawful bases for collecting or using personal information for the operation of customer accounts and guarantees are:

• Consent
• Legitimate interest:
  • We collect name, contact details and addresses and associate them with items customers have purchased so we can provide support them with their service, warranty and insurance requirements.

Our lawful bases for collecting or using personal information for legal requirements are:

• Consent

Our lawful bases for collecting or using personal information for recruitment purposes are:

• Consent
• Contract
• Legal obligation
• Legitimate interest:
  • We collect personal details so we can assess the fit of a potential recruit with our organisation.

Where we get personal information from

• People directly
• Previous employers

How long we keep information

Due to the longevity of the musical instruments we sell, we keep customer information associated with the purchase of instruments on an ongoing basis. For employment candidates who do not join us, we remove/destroy personal information associated with recruitment within one year of provision.

Who we share information with

Other organisations

• Warranty and guarantee providers

Sharing information outside the UK

Where necessary, we may transfer personal information outside of the UK. When doing so, we comply with the UK GDPR, making sure appropriate safeguards are in place. Please contact us for more information.

Your data protection rights

Under data protection law, you have rights including:

• Your right of access
  You have the right to ask us for copies of your personal data.
• Your right to rectification
  You have the right to ask us to rectify personal data you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
• Your right to erasure
  You have the right to ask us to erase your personal data in certain circumstances.
• Your right to restriction of processing
  You have the right to ask us to restrict the processing of your personal data in certain circumstances.
• Your right to object to processing
  You have the right to object to the processing of your personal data in certain circumstances.
• Your right to data portability
  You have the right to ask that we transfer the personal data you gave us to another organisation, or to you, in certain circumstances.
• Your right to withdraw consent
  When we use consent as our lawful basis you have the right to withdraw your consent.

You don’t usually need to pay a fee to exercise your rights. If you make a request, we have one calendar month to respond to you.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the Information Commissioner’s Office (ICO).

Postal address:
Information Commissioner’s Office
Wycliffe House
Water Lane
WILMSLOW
SK9 5AF

Helpline number: 0303 123 1113

Website: ico.org.uk/make-a-complaint

Last updated: 1 May 2024