Browse our product pages and click “Add to basket” for any items you wish to purchase. You can view or edit your basket at any time before proceeding to checkout.
Yes. You can adjust quantities or remove items in your basket at any time before completing checkout.
Yes. Once your order is placed, you will receive an email confirmation containing your order number. Please quote this number in any communication with us.
We accept all major credit and debit cards via Opayo, and PayPal payments from registered PayPal account holders.
Payment is taken during the checkout process, before goods are dispatched.
Yes. All card payments are processed through Opayo or PayPal, both of which provide high-level online payment security. We do not store or have access to your card details.
If you experience problems with online card authorisation, please contact us immediately by telephone.
Yes. All prices are displayed in UK Sterling and include VAT at 20%.
Smaller items are sent by post. Larger items are shipped using a next-day carrier service.
UK orders over £100.00 are delivered free of charge. Orders valued at £99.99 or less incur a standard delivery charge of £6.00.
We aim to process orders on the first business day after placement. Most purchases arrive within 2–3 business days.
If your order does not arrive within an acceptable period, please contact us so we can investigate.
Online orders placed through our website are currently limited to UK delivery addresses.
Yes. Overseas customers should contact us directly by email or telephone, or use the enquiry button on the product page, to obtain a shipping quote and ordering instructions.
Each product listing shows the current live stock quantity.
If an item you require shows zero stock, please contact us. We will check supplier availability and advise accordingly.
Please inform us immediately. We will arrange an exchange or offer a full refund and reimburse the cost of returning faulty or incorrect goods
Yes. Under Distance Selling Regulations, you have the right to cancel your order within 14 days from the day after goods are delivered.
You must notify us immediately of your intention to return the item. Goods must be returned unused, in original packaging, and as soon as reasonably possible.
If goods are faulty or incorrect, we cover return costs. For returns under the 14-day cooling-off period, you are responsible for return shipping costs.
Refunds are issued once returned goods are received by us. Outward shipping costs are also refunded where applicable.
Yes. All new instruments include a 12-month manufacturer’s warranty. Yamaha instruments carry a 24-month warranty.
Contact us immediately. We will arrange return of the instrument and ensure it is repaired or replaced as appropriate.
Yes. Cookies are used to track shopping basket contents and store your details on your computer.
You may disable cookies in your browser settings. However, doing so will prevent you from placing orders or using certain website features.
Email: info@rosehillinstruments.co.uk
Telephone: +44 (0)1494 671717
Address: Rosehill Instruments Ltd, 64 London End, Beaconsfield, Bucks, HP9 2JD, United Kingdom.
Rosehill Instruments
64 London End
Beaconsfield
Bucks
HP9 2JD
United Kingdom
Showroom phone: +44 (0)1494 671717
Email: info@rosehillinstruments.co.uk
VAT Registration Number: 302 1780 04
We hope you will find using our online store easy and convenient. Browse the product pages and add any items you would like to buy by clicking the ‘add to basket’ button. You will be automatically returned to the catalogue unless you choose to ‘checkout’ or ‘view basket’. You can edit your shopping basket to remove or change the quantity of items at any time.
You may pay for your order using any major credit or debit card via Opayo. We also accept payments by PayPal (you need to be a registered PayPal account holder to use this method of payment). If you experience problems with an online card authorisation, please call us immediately.
Once you have placed your order you will receive confirmation by email. This will include an order number which we would ask you to quote in any communications with us.
All deliveries to UK customers are sent either by post (smaller items) or by next-day carrier service (larger items). Orders for goods totalling £100.00 or more are shipped free of charge. Otherwise a standard delivery charge of £6.00 will be applied to orders of total value £99.99 or less.
Please note we do NOT currently ship orders received via our online shop to addresses outside the UK. If you are a potential overseas customer, please contact us by email, telephone or the enquire button on the relevant product listing to receive a shipping quote and further instructions on placing an order with us.
We aim to process your order during the first business day after you place it, so your purchases should be with you within 2–3 business days. If you do not receive your order within an acceptable period, please contact us so we can investigate the delay.
Our website shows the current live stock quantity for every item listed. Products shown in stock are available for immediate dispatch from our Beaconsfield showroom. If the item you require shows zero stock, please contact us directly and we will contact our suppliers to ascertain its availability.
All product listings on this website display prices in UK sterling with VAT (Value Added Tax) at 20% included.
All credit card transactions for purchases made from this website are carried out through reputable payment service providers (Opayo and PayPal), both offering the highest level of online security. Rosehill Instruments does not have access to your credit card details.
We hope you will be delighted with your purchase. All new musical instruments are offered with a 12-month manufacturer’s warranty (except for Yamaha whose warranty period is 24 months). If an instrument develops a warranty fault during that period, please contact us immediately to arrange for its return and we will ensure that the instrument is either made good or replaced.
If you need to contact us with a comment or query, please email info@rosehillinstruments.co.uk.
Alternatively, you can telephone +44 (0)1494 671717 or write to:
Rosehill Instruments Ltd
64 London End
Beaconsfield
Bucks
HP9 2JD
United Kingdom
Cookies are used on this site to keep track of the contents of your shopping cart, and to store your details. In each case the cookies are stored on your own computer, not on our server. You can turn off cookies from within your browser by adjusting your privacy settings. However, if you do so, you will be unable to place orders or benefit from other features that use them. The website will prompt you to confirm cookie settings after a week.
We aim to ensure that goods are sent to you in perfect condition, and all musical instruments sold by us are subject to an inspection before we dispatch them. However, if you receive goods which are faulty, not those you ordered, or damaged in transit, please inform us immediately and we will either make an exchange or offer a full refund. We will also reimburse you for the expense of returning the incorrect or faulty goods.
Under Distance Selling Regulations you have an unconditional right to cancel an order for a period of fourteen days from the day after the goods are delivered to you. If you decide to return an item during this cooling-off period, you must inform us straight away. We will arrange a refund including any outward shipping cost once the returned goods are received by us. You must take reasonable care to ensure the goods are returned as soon as possible, unused and in their original packaging. You must also cover the expense of returning them to us.
All orders must be paid for prior to dispatch. Payment is taken during the checkout stage via an online payment service provider, either Opayo (debit/credit cards) or PayPal. If you experience problems with an online card authorisation, please call us immediately. To pay using PayPal you must be a registered PayPal account holder.
In the following, Seller means Rosehill Instruments Ltd, and Buyer means the person or organisation who buys or agrees to buy goods from the Seller.
Notwithstanding delivery and the passing of risk, legal and beneficial title to the goods shall remain with the Seller until payment in full has been received by the Seller for those goods and all other goods supplied by the Seller to the Buyer for which payment is outstanding, including any applicable delivery charges.
Until such time as title in the goods passes to the Buyer:
1. The Buyer shall hold the goods as the Seller's fiduciary agent and bailee.
2. The Buyer shall keep the goods separate from those of the Buyer and third parties and properly stored, protected, insured and identified as the Seller's property.
If the Buyer fails to make any payment on the due date then, without prejudice to any other right or remedy available to the Seller, the Seller shall be entitled to:
1. Cancel the contract or suspend any further deliveries to the Buyer.
2. Appropriate any payment made by the Buyer to such of the goods (or goods supplied under any other contract between the Buyer and the Seller) as the Seller may think fit. This clause shall be construed as a separate clause and if any part is held to be unenforceable for any reason, the remaining parts shall continue to apply.