Rosehill Instruments Information

SHOP SECTIONS

WHAT'S NEW

12 Mar 08: Clearance
New site section added for clearance lines.

10 Jan 08: Jan Sale
Acoustics, electros, amps, up to 25% off. See News page.

28 Nov 07: Edwards
We are now an Edwards trombone centre.

22 Sep 06: Who’s Who? A new page to introduce you to the Rosehill cast!

15 Sep 06: New look website launches! Now you can buy online.

CARDS ACCEPTED

Information

About Us
Rosehill Instruments
64 London End
Beaconsfield
Bucks
HP9 2JD
United Kingdom

Phone: 0044 (0)1494 671717
Fax: 0044 (0)1494 676428

Email: sales@rosehillinstruments.co.uk

VAT Reg. No. 302 1780 04

Making A Purchase
We hope you will find using our online store easy and convenient. Browse the catalogue and add any items you would like to buy by clicking the 'add to basket' button. Then either 'confirm' the item and automatically return to the catalogue, or complete your purchase by clicking 'checkout now'. You can edit your shopping basket (to remove or change the quantity of items) at any time by clicking 'view basket'. You may also 'save' the contents of your shopping basket and 'retrieve' them later. When you have finished shopping, click 'checkout' to begin placing your order. You will then be taken through a number of screens which request the details we need to process your order. Please make sure you enter details accurately, and provide us with your full postal address, a fixed line telephone contact number and a valid email address.

Finally you will be asked for payment details. You may pay for your order using any major credit or debit card via our HSBC Secure ePayments facility. We are also happy to accept payments through PayPal (you need to be a registered PayPal account holder to use this method of payment). If you experience problems with an online card authorisation, please call us immediately. Please note that in order to prevent the fraudulent use of your credit/debit card or PayPal account, we will only dispatch goods to your registered invoice address.

Once you have placed your order and paid using one of the above methods, you will receive an order confirmation by email. This will include an order number which we would ask you to quote in any communications with us.

Shipping And Handling
All deliveries to UK customers are sent either by first class Royal Mail or by our next-day carrier service. Orders for goods totalling £50.00 or more are shipped free-of-charge. Otherwise a standard delivery charge of £2.50 will be applied to orders of total value £24.99 or less, and £3.50 for orders of £25.00 to £49.99. Please note we do not accept orders from customers outside the UK.

Delivery Schedule
We aim to process your order during the first business day after you place it, so your purchases should be with you within 2-3 business days. If you do not receive your order within an acceptable period, please contact us so we can investigate the delay.

Back Orders
Most items in our catalogue are available from stock. In the event that we need to order from one of our suppliers, we will inform you of the likely delivery time. Please allow up to 30 days for delivery of non-stock items. If you have not received your goods within that period and wish us to cancel the order, we will do so and offer you a full refund. Similarly, if the goods you order are no longer available from their supplier, we will contact you and offer you the choice of either an alternative product or a full refund.

Tax Charges
All product listings on this website display prices in UK sterling with VAT (Value Added Tax) at 17.5% included. On the checkout pages the prices are given minus VAT, with the total tax for the transaction shown separately.

Credit Card Security
All credit card transactions for purchases made from this website are carried out through reputable payment service providers (HSBC Secure ePayments and PayPal), each offering the highest level of online security. Rosehill Instruments does not have access to your credit card details. Please note that in order to prevent the fraudulent use of your credit/debit card or PayPal account, we will only dispatch goods to your registered invoice address. If you need goods to be sent elsewhere, please contact us before you make a purchase to discuss alternative arrangements.

Guarantee
We want you to be delighted with your purchase. All new musical instruments are offered with a 12-month manufacturer's warranty (except for Yamaha whose warranty period is 24 months). If an instrument develops a warranty fault during that period, please contact us immediately to arrange for its return and we will ensure that the instrument is either made good or replaced.

Reaching Us
If you need to contact us with a comment or query, please email us using the link on the home page. Alternatively, you can telephone on 0044 (0)1494 671717 or fax us on 0044 (0)1494 676428. Our postal address is: 64 London End, Beaconsfield, Bucks, HP9 2JD, United Kingdom

Privacy Policy
As part of the ordering process we are obliged to collect a certain amount of personal information. However Rosehill Instruments will not disclose any of that information to third parties for any purpose other than those necessary for delivering your goods.

Cookies are used on this site to keep track of the contents of your shopping cart, and to store your details if you select the 'remember me' option. In each case the cookies are stored on your own computer, not on our server. You can turn off cookies from within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. However, if you do so, you will be unable to place orders or benefit from other features that use them.

Returns Policy
We aim to ensure that goods are sent to you in perfect condition, and all musical instruments sold by us are subject to an inspection before we dispatch them. However, if you received goods which are either faulty or not those you ordered, or the goods are damaged in transit, please inform us immediately and we will either make an exchange or offer a full refund. We will also reimburse you for the expense of returning the incorrect or faulty goods.

Under the Distance Selling Regulations you also have an unconditional right to cancel an order you place with us for a period of seven days counting from the day after the goods are delivered to you. If you decide to return an item during this cooling-off period, you must inform us of your intention to do so either by telephone, email, fax or letter. We will then arrange an immediate refund. You must take reasonable care to ensure the goods are returned as soon as possible, unused and in their original packaging. You must also cover the expense of returning them to us.

Remittance Terms
All orders must be paid for before prior to dispatch. Payment is taken during the checkout stage via an online payment service provider, either HSBC Secure ePayments (debit/credit cards) or PayPal. If you experience problems with an online card authorisation, please call us immediately. To pay using PayPal you must be a registered PayPal account holder.

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BASKET CONTENTS

ESSENTIALS

SPECIAL OFFERS

Besson 1000
cornet (silver)

£245.00 ~~£265.00~~